Usedtires.com-Deerfield Beach,Fl-Used Tires News-An Open Facebook Post to Maersk Shipping Lines (that orignally was answered by online team,not responded to by customer service in Germany).
My suppliers Schiffarts Agentur in Germany made a booking with you to transport our merchandise Used Tires. Our supplier loaded our paid for merchandise into the container provided to him by Maersk. The tires are at the port,you want to return them to Germany and have our supplier unload them and me pay all the costs????? You have refused to ship our used tires to us in the USA.this is unacceptable. Maersk needs to honor the booking and ship our tires on the next Miami bound vessel.
Container Loaded at
Hello Mr Levy,
our Social Media department send us your message from Facebook.
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
To help you more please can you advise us the booking number or container number from this case.
for Maersk Deutschland A/S & Co. KG
as agent for the carrier Maersk Line A/S
Maersk Line Customer Service
20457 Hamburg / Germany
Trade Register Hamburg A 105094
Container loaded at Reifen Becker on 3-15-2017 for USA,
COD Tire Distributors Imports 1818 West Hillsboro Blvd Deerfield Beach,Fl 33442
CTR-MSKU148895/5 originally scheduled for Maersk Ohio .Contains 1098 poieces of Used tires.
Again,I ask for a complete explanation of why the cargo was refused after,a booking was made and cargo loaded.
Is this Maerk’s new policy no Used Tires aboard your vessels? Shouldn’t the booking have been refused with an explanation?
My supplier Reifen Becker has informed me he is going to Antwerpen ,tomorrow with his workers to unload and reload this container apparently into another lines container..I do not understand how it has come to this.
All charges and costs and losses we will seek redress from Maersk ,as this was done in bad faith and after a booking AND LOADING..
STILL NO ANSWER OR EXPLANATION!!!!